Returns And Exchanges

RETURNS

Unfortunately, we are unable to offer refunds at this time due to precautions regarding COVID-19 and other constraints that we experience as a small business. We do offer store credit and want to make sure you get the perfect outfit. We apologize for the inconvenience and appreciate your patience and continued business.

EXCHANGES 

We get it - sometimes things just don’t fit! If you’d like to make an exchange, we’re happy to help you get the size that you need.

If your item has all tags and labels attached, remains unworn, unwashed and unsoiled and is within our 14 days returns period, you may be eligible for an exchange. Please email us at support@sincerelyria.com with your order number and exchange request. We will then email you a return label for you to easily ship back.

Once we receive your return, we’ll send you a confirmation email. If your return qualifies, your exchange will be processed within 4-5 business days. As soon as we ship the replacement items, we’ll send you a confirmation email with the tracking number for your new package.

Click here to start.

Still have questions on your mind? Reach out to us any time at support@sincerelyria.com and we’ll be happy to help.